70 suggestion boxes distributed to RTA customer service centers
Posted on: October 29th, 2009
Industry: Transportation
Country: United Arab Emirates
Roads & Transport Authority (RTA) is currently engaged in distributing more than 70 Suggestion Boxes to all RTA Customer Service Centers in a bid to enhance the role of clients and the general public in upgrading the quality of RTA services.
Dr. Aysha Al Busmait, Director of Customer Service Centers Dep’t at RTA Corporate Administrative Support Services Sector, said: “RTA will pay much attention to the comments and feedbacks received through Suggestion Boxes placed at all RTA customer service centers in the emirate, and will seek to translate them into a reality through its various agencies in order to raise the bar for customer service and attain higher customer satisfaction.
“Customer feedbacks are among the key success factors of any organization as they lead to improved products & services rendered. Customer Service Centers Dep’t will review the feasible suggestions with RTA agencies in order to pave the way for their implementation. This underlies the importance of communicating with customers and heeding to their suggestions and opinions” added Dr. Aysha.
For his part Mohammed Khamis bin Khamis, Manager of Subsidiary Customer Services Centers Section at Customer Service Centers Dep’t, said: “Through distributing suggestion boxes to all affiliated customer service centers RTA intended to be more accessible to customers and their assembly points so as to cope with their suggestions once lodged in these boxes. For this end RTA has set up a team at Customer Care Section to collect the suggestions received through these boxes and sort out the feasible ones.
“It is important for customers to write down their telephone numbers as well as e-mail and postal addresses when dropping down their suggestions so that RTA can communicate with them. Moreover, RTA will reward the clients who make feasible suggestions through cash grants, certificates of appreciation or gift items” he added.
It is worth noting that RTA has more than 65 customer service centers in addition to several counters placed at shopping malls offering in excess of 150 services. Suggestion Boxes will be gradually distributed to all Customer Service Centers over a 2-month period.
