Dubai based Mercator showcases industry-leading technology and IT solutions to international airlines
Posted on: October 19th, 2009
Industry: Technology and TelecomsTransportation
Country: United Arab Emirates
More than 80 delegates from 30 international airlines travelled to the U.A.E. recently to see innovative technology for which Dubai has become renowned throughout the airline business worldwide.
Delegates travelled to Dubai from airlines based in all five continents and included airline CIOs, Heads of Commercial Operations and senior managers. The dedicated forum was hosted by Mercator, the Dubai-based business technology provider and held at the Emirates Group Headquarters, opposite the new Emirates Terminal Three at Dubai International Airport.
The two-day event also showcased IATA’s ‘Fast Travel’ initiatives and how they respond to growing passenger demand for greater convenience and more control over their journeys – one relatively recent example is the introduction of self service check in counters which already save passengers a great deal of time. There were talks by IATA representatives, Mercator partners and senior managers, panel discussions and product demonstrations, with a host of positive feedback being received from existing Mercator customers.
Duncan Alexander, Vice President, Sales and Market Development, Mercator, said: “We are delighted to use this event to highlight to industry professionals our latest product – Jupiter – a value proposition which includes a consolidated suite of applications closely integrated with Mercator’s airline reservation and airport control systems, MARS and MACS. The combination is designed to give airlines greater business and system integration, return on investment, process improvement and significant cost reduction.
“Mercator has continually enhanced and maintained the core of its reservation and departure control technologies. The current global economic climate presents a need for all airlines to keep costs down while we at Mercator have invested time and money in developing our portfolio to offer products whose concepts have been developed not only internally but externally with major industry players, such as Farelogix and Calidris.”
At the end of the first day, delegates had the rare opportunity to see a fast travel initiative first-hand as they toured the Emirates crew check in facility which links the basement of the Group’s Headquarter building with Terminal Three.
Excellent feedback was received from many who attended the forum. Mahmood Abbas, Head of Revenue Accounting for Gulf Air, said: “I would like to thank Mercator’s team for kind hospitality and fruitful Solutions Forum.”
About Mercator
Mercator is a global provider of business technology solutions, delivering business transformation, process improvement and return on investment to more than 150 customers in five continents. Mercator’s solutions and services include financial management, cargo and logistics, passenger and airport solutions, process outsourcing, CRM and loyalty, hotel sales distribution, IT consulting and systems integration. From its Dubai base, Mercator also provides the Emirates Group with the full range of demanding business technology that it requires.
About Jupiter
Jupiter is a consolidated suite of applications and solutions which includes a wide range of integrated solutions, covering reservations, internet bookings, departure control, customer relationship management and loyalty. In addition the offer includes, Revenue Integrity, Revenue Accounting and Management Information and Staff Travel Systems. All of these services can be purchased for a fee based on a per passenger boarded basis significantly below other providers. In addition Mercator can enable GDS by-pass facilities, based on Farelogix, yielding considerable savings to airlines to further offset current costs of distribution.
About Farelogix
Farelogix is a leading provider of lower-cost, high value distribution and optimization technology to the global travel industry. Farelogix counts among its customers some of the largest travel companies in the world. Farelogix is a privately held company with offices in Toronto, Canada and Miami, Florida.
About Calidris
Calidris is the leading provider of Revenue Integrity and Business Intelligence solutions for airlines around the world. Calidris combines a suite of innovative business software tools with best practice frameworks and expert business process engineering to deliver a highly flexible and powerful solution that can be tailored to individual customer requirements and business needs. Its real-time solutions are saving its customers millions of USD every month. Calidris’ technology is at the heart of the business operations of some of the world’s leading airlines including British Airways, Emirates and Cathay Pacific.
Media contact: Helen Ward, Media Relations Manager, Emirates Group Corporate Communications. Direct line: +9714 708 2144, Mobile: +971 50 950 8152.
E-mail: helen.ward@emirates.com visit: www.ekgroup.com/mediacentre
